Refund & Cancellation Policy

1. Digital Services Disclaimer

SocialByVani provides digital freelance services including social media management, eCommerce services, and graphic design. As these are digital services delivered electronically, the refund policy outlined below applies to all purchases and engagements.

2. Refund Policy for One-Time Projects

• Before Work Begins: A full refund will be issued if you cancel before any work has commenced on your project.
• After Work Begins: No refunds will be issued once work has started, as digital services involve time, effort, and creative resources that cannot be recovered.
• Partial Delivery: If a project is partially completed at the time of cancellation, you will be billed for the work completed pro-rata, and any excess payment will be refunded.

3. Cancellation Policy for Monthly Plans

• Cancellation Notice: Monthly subscription plans (Social Media Management, Store Management, etc.) require a minimum of 7 days' written notice before the next billing cycle to cancel.
• Current Cycle: No refunds will be provided for the current billing period after cancellation. Services will continue until the end of the paid period.
• Late Cancellation: If notice is provided fewer than 7 days before the next billing cycle, the next month will be billed and services will continue for that final month.

4. Revisions vs. Refunds

If you are not satisfied with a deliverable, I encourage you to request revisions (included in most packages — see individual plan details). Revision requests should be communicated clearly and in writing. I am committed to ensuring your satisfaction through revisions before a refund is considered.

5. Dispute Resolution

If you believe a refund is warranted, please contact me at [email protected] to discuss the issue. I aim to resolve all disputes amicably via email communication. All disputes will be reviewed on a case-by-case basis.

6. Payment Disputes via PayPal

If you file a dispute through PayPal without first contacting me directly, I reserve the right to provide evidence of services rendered. I strongly recommend reaching out to me via email first so we can resolve any concerns quickly and fairly.

7. Exceptions

Refund exceptions may be considered in extraordinary circumstances (e.g., if I am unable to deliver services due to reasons on my end). Such cases will be handled individually and fairly.

8. Contact

For refund or cancellation requests, contact:
Vani Arora / SocialByVani
Email: [email protected]
Phone: +91 8287638665